Managing Violence and Aggression
(Verbal De-Escalation)

Course Overview
The Managing Violence and Aggression (Verbal De-Escalation) program is designed to equip frontline professionals (security, residential, shelter, and day-program personnel), educators, healthcare professionals, and other relevant stakeholders, with effective verbal strategies to respond to individuals experiencing a crisis.

Course Particulars

  • Duration: 1-day

  • Format: classroom theory and demonstrations

  • Validity: 3 years

Format
This one-day course integrates classroom instruction and demonstrations. Certification is awarded to participants who successfully complete the program.

Course Content

  • Understanding Violence and Aggression

  • Categories of Violence

  • Emotional Factors

  • Self-Awareness in Managing Violence and Aggression

  • Communication Skills

  • Calming Approaches

  • Verbal Diffusion

  • Body Language

  • Listening Skills

  • Teamwork

  • Defusing Techniques

  • Staff Debriefing

Course Delivery
Training is delivered at Safety Services NS or at the client’s site.

Course Price
Non-Member $228 / Member $196

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