Management System Policy

ISO9001:2015 Management System Certified

Safety Services Nova Scotia is committed to providing products and services that meet or exceed the needs and expectations, and assuring or enhancing the health and safety of, our members, customers, workers and stakeholders, while respecting all legal requirements and other requirements.

We are committed to:

  • developing and meeting objectives that properly account for the risks and opportunities we face and the context of our organization

  • addressing health and safety issues through the use of the hierarchy of controls

  • involving workers in the decision-making processes in the management system

  • the continual improvement of the effectiveness of our management system.

  • We will continuously challenge ourselves to improve our management system to guarantee safety, prevent incidents and eliminate defects through the review of management system objectives and results.

The management, with the cooperation and support of our workers, is responsible for providing products and services that meet or exceed the needs and expectations, and assuring or enhancing the health and safety of our members, customers, workers and stakeholders. Workers at all levels will be made aware of this policy and relevant aspects of our management system so that they can fully carry out their responsibilities in support of it.

Management System Scope

The Safety Services Nova Scotia management system addresses the following aspects of our operations, regardless of where they are carried out:

  1. The Driver Training Program, including motorcycle training

  2. The Occupational Health and Safety Program offered to clients, including

    1. Occupational health and safety training

    2. Occupational health and safety consulting

    3. Occupational health and safety auditing, and all aspects of the Safety Certified program

  3. Any non-occupational health and safety consulting services offered to clients, such as management system consulting

  4. Charitable or public advocacy activities

  5. Those internal processes necessary for the successful implementation of the above aspects, except for those aspects already addressed by generally accepted accounting principles.

Management System Objectives

  1. Safety & Compliance
    Close at least 70% of safety-related action items within 60 days and ensure 100% of incident reports are completed within 30 days to maintain a safe and compliant workplace.

  2. Customer Focus
    Respond to 90% or more of complaints within 14 days and maintain or improve the average customer satisfaction score compared to the previous year to enhance customer experience.

  3. Continual Improvement
    Close 100% of audit recommendations from the previous year and prevent recurrence of nonconformities after corrective actions to demonstrate effective improvement. 

  4. Environmental Responsibility
    Complete one annual review of environmental factors impacting service delivery and implement at least one sustainability improvement initiative.

  5. Risk Review
    Ensure the annual management review addresses all documented risks and opportunities, including updates and actions taken.

Management System Intended Results

The intended results of the Safety Services Nova Scotia Management System are:

  • Customer satisfaction with all of our products

  • Improvement in our products, leading to an increase in customer satisfaction

  • Staff satisfaction with their association with Safety Services Nova Scotia