Management System Policy
Safety Services Nova Scotia is committed to providing products and services that meet or exceed the needs and expectations, and assuring or enhancing the health and safety of, our members, customers, workers and stakeholders, while respecting all legal requirements and other requirements.
We are committed to:
- developing and meeting objectives that properly account for the risks and opportunities we face and the context of our organization
- addressing health and safety issues through the use of the hierarchy of controls
- involving workers in the decision-making processes in the management system
- the continual improvement of the effectiveness of our management system.
- We will continuously challenge ourselves to improve our management system to guarantee safety, prevent incidents and eliminate defects through the review of management system objectives and results.
The management, with the cooperation and support of our workers, is responsible for providing products and services that meet or exceed the needs and expectations, and assuring or enhancing the health and safety of our members, customers, workers and stakeholders. Workers at all levels will be made aware of this policy and relevant aspects of our management system so that they can fully carry out their responsibilities in support of it.
Management System Scope
The Safety Services Nova Scotia management system addresses the following aspects of our operations, regardless of where they are carried out:
- The Driver Training Program, including motorcycle training
- The Occupational Health and Safety Program offered to clients, including
- Occupational health and safety training
- Occupational health and safety consulting
- Occupational health and safety auditing, and all aspects of the Safety Certified program
- Any non-occupational health and safety consulting services offered to clients, such as management system consulting
- Our internal Occupational Health and Safety Program
- Charitable or public advocacy activities
- Those internal processes necessary for the successful implementation of the above aspects, except for those aspects already addressed by generally accepted accounting principles.
Management System Objectives
- In 2018, we will discuss their current status with at least 25 interested parties who are either Core, Dominant or Demanding.
- In 2018, we will participate in at least four advocacy or awareness events from which we derive no revenue.
- In 2018, we will implement a system to track non-conformities.
- In 2018, we will investigate at least 95 percent of all student course evaluations containing a rating of “Not meeting expectations”.
- In 2018, we will implement at least three quality improvement initiatives and at least three occupational health and safety improvement initiatives.
Management System Intended Results
The intended results of the Safety Services Nova Scotia Management System are:
- Customer satisfaction with all of our products
- Improvement in our products, leading to an increase in customer satisfaction
- Staff satisfaction with their association with Safety Services Nova Scotia